e bay help?

Question

can anyon help?i bought and paid £70 for a pair of boots off e bay,as i didnt get an e mail off me telling me i had won the auction i mailed the seller to ask if he had sent the boots as the money had been taken from my account.the seller informed me that someone had hacked into his e mail and e bay accounts and posted a fake listing!as i have already paid for them i tried to file a dispute on e bay but it just says i cant do it till i have waited sufficient time for the seller to send the boots even though he has told me there are no boots.what can i do next as its really frustrating?

Answer 1

Contact Paypal to dispute the transaction and then they will freeze the sellers account until it's resolved.

Answer 2

hi, i am an e-bay seller and if this happened to youwhat you need to do is get back in touch with the person who you gave the money to and ask him to give your money back as he/she has your money after all and didn't have an item to sell. Also if you have a paypal account go into it and open up a dispute and make a claim back through paypal, but you need to do it asap because if you leave it to long paypal will tell you that you should have done it earlier and will not help you. Once the dispute has been opened with paypal give the person a few days to respond to your claim and then if you don't get a refund go back into the dispute and take it further and the seller will then have no choice but to refund you. Hope this helps.

Answer 3

If you paid through paypal then you might be able to get the cash back straight away by recalling the money - I'm not too sure how it is done but it comes up on the ebay discussion boards quite often. At least then you'll have the money back. If you didn't pay for them through paypal then I think you'll have to resign to yourself that you have lost the cash.



It seems strange that ebay isn't taking this seriously as they are very keen to track down fraudsters. Are you sure that the seller has informed ebay that his account was hacked? Usually the hackers completely take over an account changing all of the details to get to the credit card info - ebay then allows the person who has had their account hacked the chance to set up a clean account but this doesn't appear to have happened in this case.

Answer 4

Look into Ebay help and you can find a section where you link to a live web chat, you have to be there at a specific time of day but you get to talk to someone live rather than just emails.



They can look into the account to see if it was hacked of the seller is just pulling a fast one.

If the account was hacked then the seller is entirely innocent and should not be held responsible for your loss, it is EBAY who at fault for not making the system secure enough.





Account hacking is becoming extremely common especially on Ebay.

Answer 5

if you send eBay an email..which you can do by going in to the help button on the top of the page...then contact us button which should be on the left hand side.

Write to them telling them everything that has happen, give the item number and the sellers id name.

they will look in to it foe you

you may have to wait for them to get back to you as i take it your not a power seller. But they do take this very seriously and they will help you.

do it straight away

Answer 6

you have to wait 7 days until you can submit a dispute against the seller! then you ebay should be able to sort it out! and even the sellers account was hacked (which I highly doubt) he still should be getting your payment! so if he's the one messing with you then you cant have your money back otherwise he should give you a refund.



if you want to shop from ebay in future be sure you buy from someone who has adequate selling history and more than 95% positive feedback if not 100%.



good luck!

Answer 7

There is really not much you can do.



I'm pretty sure ebay is not liable for such a dispute.



I know that if you sell something ebay will refund you the listings price but that is because they have hold of that money.



Whereby your money is held by the vendor... I'm pretty sure its between you and their honesty. Unfortunately.



Good Luck though

Answer 8

Contact both Ebay and the seller again



Try to explain the situation again to ebay and ask the seller if they will contact ebay to explain also.



However, it seems like a bit of a scam.

Answer 9

Ebay has an online help. You may need to do a search for it. But you can talk to someone direct online. You write back and forth on the computer. I had a problem that ebay could not solve until I actually talk with someone that way. And they got right on it. Give that a try.

Answer 10

You may have to wait a few weeks but you will get your money back if you claim through paypal.



Unfortunately this does happen occassionally. Don't let it put you off buying on the internet or ebay, it is usually very safe to do so.

Answer 11

Contact ebay,its fraud,ebay should refund only after investigating who was responsible for taking your money.

Go into the help sections in ebay and also in the paypal,I take it you paid through paypal?

Good luck!

Answer 12

Did you provide ebay your mastercard information once you joined? in case you probably did you're able to have gained an digital mail telling you that ebay will in no way ask on your information ever lower back. I even have been on ebay for 7 years and that they have got in no way asked for my information, in basic terms to replace my card expiry date. Watch ou there are various cunning beggars approximately, and in the event that they get your card information you're in shtuk.

Answer 13

WELL WAIT OF TIME CLAIMING ILL TELL YOU THAT AS THEY TOOK 100 POUNDS OF ME AND I DINT OWE THEM IT BUT WOULD THEY GIVE IT BACK NO SO I TOLD MY BANK AND THEY GAVE IT ME BUT PAY PAL NOW WONT LET ME USE THEM AND IF YOU LOOK ON HERE YAHOO YOU GET A LONG LINE OF PEOPLE IN THE SAME BOAT GO TO THE BANK AND TELL THEM I GOT MY MONEY AS THE HAVE INSURANCE OR SOME POLICY THAT COVERS YOU

Answer 14

I had the same thing ha-pen to me it,came 3,moth's later . so I triad some thing at a smaller price ,it came with no delay .any way .I am a PI. so I looked in to it a bit more. with in side,the community, thy by sale & trad so much thy don't evon no whot thay have.but most of thim ,stay to ther selavs . you can call the ,bbb and come plan.good luck?.

Answer 15

Contact paypal.



Has the seller contacted ebay re the false listings?

Answer 16

Claim on Paypal for compensation

Answer 17

Sounds like this seller is a conman! Did you not check his feedback scores? NEVER buy from someone with negative feedback!!!

Answer 18

keep hasselin ebay they will give in and u will get ur money bck same thing happened to me back along and ebay sorted it just takes time

Answer 19

Wait.

Answer 20

Let this be a lesson to you, buy boots etc. from normal shops and not the unnatural way of the internet.