I need help with a PayPal transaction investigation!!?

Question

I don't understand what is going on, as I received a payment, that PayPal put on hold.
I will quote what the email I got from PayPal said..



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Your Action is Requested
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Dear ****,

You have received a payment that we believe may not have been authorized by
the PayPal account holder. Here are the details of the transaction we are
investigating:

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Transaction Details
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Buyer's name: ****
Buyer's email: ****
Transaction ID: ****

Transaction date: ****
Transaction amount: 1 bazillion dollars
Your transaction ID: ****
Case number: ****

We recommend that you don’t ship the item until our investigation is
complete. If you’ve already shipped the item, please log in to your PayPal
account and go to the Resolution Center to provide the shipping details.

In order to continue our investigation, we need some additional information
from you.

Here’s how to provide us the information we need:

1. Log in to your PayPal account.
2. Click “Resolution Center” near the top of the page.
3. Click "Resolve" in the Action column to view the information we need.
4. You can either fax or upload your documents to us.

You can fax your documents to us at: **** (Unsure if this is this is sensitive or case-specific!)

Please include a fax cover sheet that includes the email address registered
on your PayPal account and your case ID number.

Here’s how to upload your documents:

1. Log in to your PayPal account.
2. Click “Resolution Center” near the top of the page.
3. Find your case under "Resolution Center cases," then click "Resolve"
next to the request for documentation.
4. Click “Upload Files.”
5. Click “Browse” to find the file you want to send, and then click
“Open.”
6. Enter a title for the file.
7. Select the type of evidence, and then click “Attach This File.”
8. Attach any other files, and then click “Send Files to PayPal.”

Please provide this information within 7 days.

This payment will remain on hold and unavailable to you until we complete
our investigation. We will email you when we complete our investigation.

Sincerely,
PayPal

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Security Center:
https://www.paypal.com/dk/security

Please do not reply to this email because we are not monitoring this inbox.
To get in touch with us, log in to your account and click "Contact Us" at
the bottom of any page.

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Société en Commandite par Actions
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RCS Luxemburg B 118 349

PayPal Email ID ****






I really need some help understanding what this is all about, and what I have to do to receive the money that I rightfully earned. Thanks :)

Answer 1

It would appear that your "buyer" wasn't the account holder ie their PayPal account got hacked. Did you send the item to the registered PayPal address or did the buyer tell you to send it elsewhere? If you've sent it elsewhere, you've lost your seller protection. Hopefully though you haven't sent it, so don't. I don't know what documentation they want you to fax, copies of any email correspondence or a copy of the shipping receipt? Phone PayPal and get it clarified. I'd say you won't be receiving the money at all and hopefully you still have your item which you can re sell to someone else.

Answer 2

This Site Might Help You.



RE:

I need help with a PayPal transaction investigation!!?

I don't understand what is going on, as I received a payment, that PayPal put on hold.

I will quote what the email I got from PayPal said..







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Your Action is...

Answer 3

Ebay will contact you and demand payment for the item. If you don't pay, the seller can relist the item. You might end up getting a negative rating on that transaction or a ban. Ask the seller if other payment options are fine like check or money order.